This is a remote position.

The Royal Basketball School is a high-energy, fast-growing business that focuses on educating the next generation through the game of basketball. Our goal is to imbue our students with the attitudes and skills that can help them remain active, healthy, and happy, and excel anywhere they choose!

We’re proud to focus on the FUNdamentals, and aspire to foster that same spirit behind the scenes as well. Joining us entails joining an international network of professionals who truly believe in working together to support and encourage each other, learn from one another, and help each member of the team grow to their full potential.

The role of Customer Service Representative requires someone with extensive experience in customer relations, who can take ownership of ensuring that their associated clients are well looked-after and satisfied with their relationship with the Royal Basketball School. A strong applicant will have the inherent ability to identify and solve issues without unnecessarily escalating them, as well as to connect with clients on a human level and make them feel valued.

Job Responsibilities

• Deliver a comprehensive service to enquiring customers through phone and email.
• Take ownership of customer issues related to processes, services, and billing, and follow through to resolution.
• Manage customers’ accounts and keep a record of customer interaction and details of actions taken.
• Process payments and disputes and follow-up on clients with due payments.
• Develop service procedures, policies, and standards.

Requirements

• 2-3 years’ working experience in Customer Service and Sales.
• Experience in providing excellent customer service support.
• Tech-savvy and comfortable working with customer service software, databases, and other virtual tools.
• A high degree of proficiency with English.
• Excellent written and verbal communication skills.
• Strong organizational and interpersonal skills.
• High attention to detail.

Compensation

USD 4.50 - USD 5.50 per hour.

The Royal Basketball School is a high-energy, fast-growing business that focuses on educating the next generation through the game of basketball. Our goal is to imbue our students with the attitudes and skills that can help them remain active, healthy, and happy, and excel anywhere they choose!

We’re proud to focus on the FUNdamentals, and aspire to foster that same spirit behind the scenes as well. Joining us entails joining an international network of professionals who truly believe in working together to support and encourage each other, learn from one another, and help each member of the team grow to their full potential.

Being a Basketball Coach with Royal requires someone with extensive experience coaching, who can take ownership of ensuring that their students excel and hone their skills, while keeping with the Royal way. A strong applicant will have the inherent ability to teach and lead, as well as to work as part of a team towards a common goal.

Responsibilities

• Teach the fundamentals of basketball through effective planned practices at the appropriate skill level for each group, between the ages of 4 years old to 14 years old.
• Teach sportsmanship, cooperation, and team building.
• Set up a practice area, with the necessary equipment.
• Maintain a positive atmosphere and serve as a role model to the players.
• Ensure a safe practice environment for the players.
• Manage equipment (basketballs, cones, etc.)
• Game coaching/refereeing/officiating.

Requirements

• Must have a functional command and knowledge of the game of basketball and be willing to take direction and instruction from senior coaches in the program if need be.
• Must be capable of teaching boys and girls between the ages of 4-14.
• Basketball experience- College Level or above.
• Coaching experience of at least 2 years
• Experience working with kids- at least 2 years.

This is a part-time position, working with a company based in Los Angeles, California. Please apply only if you have the necessary experience to fulfill the role requirements. Previous experience with working as a basketball coach is essential, but voluntary experience will be considered as well.

Compensation

$20.50 per hour

Our Hiring Process

This role involves two interviews and an on-court trial. We aspire to ensure that no more than three days elapse between each stage, but delays may occur. Please keep this in mind when applying for the role.

The Royal Basketball School is a high-energy, fast-growing business that focuses on educating the next generation through the game of basketball. Our goal is to imbue our students with the attitudes and skills that can help them remain active, healthy, and happy, and excel anywhere they choose!

We’re proud to focus on the FUNdamentals, and aspire to foster that same spirit behind the scenes as well. Joining us entails joining an international network of professionals who truly believe in working together to support and encourage each other, learn from one another, and help each member of the team grow to their full potential.

The role of Gym Assistant requires someone with a customer-centric approach and sales acumen, who can truly be an ambassador for the School. A strong applicant will have the inherent ability to recognize and address concerns, be great with children, and have the ability to manage their own time and stay accountable.

Responsibilities

• rovide the "Royal" customer service experience to all children, parents, coaches and other non-members at the facility.
• Create an excellent first impression of the company by providing a warm welcome, and by maintaining a pleasant disposition at all times.
• Maintain order by tracking and monitoring students' attendance using the provided tools.
• Handle group class registrations, drop-in class, and other programs offered by the School.
• Communicate with first-timers to understand their experience and try to sign them up for a program.
• Respond to any concerns patiently and with an open mind.
• Help organize and set up the gym area for practice.

Requirements

• Experience with client relations and/or sales is highly valued.
• Experience being a receptionist.
• Accountable and always ready to help.
• Ability to work with a diverse range of people.

This is a part-time position, working with a company based in Los Angeles, California. Please apply only if you have the necessary experience to fulfill the role requirements.

Compensation

$20.50 per hour

Our Hiring Process

This role involves two interviews and an in-person interview. We aspire to ensure that no more than three days elapse between each stage, but delays may occur. Please keep this in mind when applying for the role.